Terms & Conditions
Should you have any questions or concerns, please contact our customer service department via email at firstname.lastname@example.org or call us at 888-645-4282.
Return and refund policies for online purchases
We want you to be satisfied with your order. If you are unhappy for any reason, we will gladly accept your timely return of any unused, or defective merchandise for a full refund of the original purchase price, credited back to the credit card that was used to purchase the item(s). Please contact us first to obtain an RMA number.
Returned merchandise should include the vendor packaging and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. Items returned after 30 days might be subject to a reduced refund.
Internet Purchase Returns
On the front of your packing slip (enclosed with your purchase), note the RMA number and reason(s) for return and whether you wish to exchange it, credit the price toward another purchase, or receive a refund. Write your RMA number in large text on the outside of the package. Enclose your packing slip with the item and ship, prepaid to:
15 Pamaron Way
Novato, CA 94949
- We cannot refund merchandise returned without a valid RMA number.
- Shipping and insurance charges are not refundable.
Store Purchase Returns
For store bought items, you can bring your receipt and your returnable item(s) to the store where you purchased it for a full refund on defective or unused merchandise.
Navitas Naturals ships online orders to adresses in the continental United States, Alaska and Hawaii. Continental United States orders are shipped via UPS. Alaska and Hawaii orders are shipped via USPS. You should receive your products within seven to ten business days from the date your order is processed. Weekday orders placed by noon, PST, are typically shipped the next business day. Orders placed after 3:00 pm, PST, on Friday will be processed the following Monday.
For standard orders placed in the continental United States, our system will dynamically calculate the UPS shipping fees. For Alaska and Hawaii, a $12.00 flat rate shipping fee is applied.